Leading Forensic Digital Camera Imaging System
Each individual listed below has offered to share their experiences they have had with SDFI®-TeleMedicine, good and bad.
If you choose to phone, PLEASE be respectful of their time zone and call during regular business hours. Additional references will be provided upon request.
Jayne Sheehan, RN, MSN, CRNP
Director of Professional and Allied Health Education
1211 Wilmington Avenue
New Castle, PA 16105
Phone: 724-656-4052 (Eastern Time)
"I just want to acknowledge the great customer service and tech support we have received from Cipriano. We were having some issues with the system and his patience with us on the phone was tremendous. He also did a step by step walkthrough with creating a secure file and sending it. "
Kathy Hanbury RN, CEN, SANE-A
Forensic Team Coordinator
2901 Squalicum Parkway
Bellingham, WA 98225
Phone: 360-788-6300 x2385 (Pacfic Time)
"Several of our team members, both experienced and new, found that SDFI’s Pre-Recorded Training Video to be straight forward and simple. Not at all overwhelming, and even I learned a couple of new things! It is helpful that you can review a module that you have questions about, without having to search through the whole video. You can pause the video, to make sure you understand or practice the instructions, in any particular section as well. This is a valuable tool both for reviewing skills of experienced forensic nurses as well as new members of our team. "
Letty Sprinkle RN, BSN, SANE-CA SANE-CP
Sexual Assault Care Coordinator and Program Manager Sexual Assault Medical Forensic Examiner
5005 North Piedras Street
El Paso, TX 79920-5001
Phone: 915-742-3424 (Central Time)
"SDFI-TeleMedicine has been part of the Sexual Assault Medical Management Program at WBAMC, William Beaumont Army Medical Center, since 2013 and is an invaluable part of our forensic practice. Excellent forensic photography camera system and forensic software, with the crucial capability of storing the images (JPEG and RAW files) on our own secure server. Customer service is top notch as they are always proactively following up on their product and my staff training needs. The SDFI staff is always available for guidance and troubleshooting...excellent A+ team! "
1441 N. Beckley Ave.
Dallas, Tx 75203
Phone: 214-933-8067 (Central Time)
"I feel like SDFI Support Service is awesome. Even though we have a very self-explanatory guide I was facing some issues with some pictures last week and I was in touch with both Cipriano and Triston. They were awesome and so patient. Triston was on the phone with me last week in order to correct the technical fault and he was so efficient that he exactly knew what the problem was. He was able to coordinate with our own IT Department and make it so much easier for me. He is always willing to help and such a positive attitude. Thank you SDFI and Triston. "
Danielle Rodriguez, RN, CA/CP-SANE
Registered Nurse, Forensic Nurse Examiner, Forensic Coordinator
104 Seventh Street
Bay City, Texas 77414
Phone: 979-241-3319 (Central Time)
"SDFI has been instrumental in starting our new forensic program. I am the only forensic nurse for a very large, rural community, with at least a 10-county spread. The SDFI-TeleMedicine System has made it easy for me to capture amazing quality forensic digital images, as well as safely and securely send them to the proper places while maintaining my chain of custody. This allows me to cut down on travel time for not only myself, but the law enforcement in the communities that I serve. This is so important in rural areas where those type of resources are sometimes scarce. "
Audrey Green, BSN, RN, CA/CP-SANE, LNC-CSp
411 North Belknap
Stephenville TX 76401
Phone: 254-965-1500 (Central Time)
"The representatives that did the SDFI training at Texas Health Resources Stephenville Hospital were great! They were very thorough with the information and very patient. The guides that come with the SDFI Camera System are very 'user friendly' and explain the computer process of the SDFI System clearly. Since the training, I have had a few questions about various things and when I called for support, the technicians (representatives) were very patient and helpful. The quality of the system is very well known and the quality of the customer service has been great! "
Jandi Head, RN
ED Nurse Manager/SWSAS Coordinator
315 W 15th
Liberal, KS 67901
Phone: 620-629-6442 (Central Time)
"We recently purchased the SDFI system and we love it! It is an excellent camera system with great storage capabilities. It is easy to use; with everything already labeled and the step by step instructions on downloading images and sending them make the process seamless, and the training we received for the camera was fast, fun and filled with great information. Thank you for this exceptional product! We are putting it to great use! "
Debi Wolford RN FNE A P
DV/FNE Program Coordinator
12500 Willowbrook Road
Cumberland, Md. 21502
Phone: 240-964-1333 (Eastern Time)
"As the FNE/DV program coordinator for our hospital system, I have seen many different systems used in our medical evidence examinations but none compares to the SDFI-TeleMedicine System.
We love our new SDFI System! Our onsite trainer was fantastic, very prepared and versed with the SDFI Camera System, the SDFI Software System and the SDFI File Portal System.
I have to say from my first phone call to SDFI up to yesterday, when they called us because they hadn't heard from us since last week, has been a great experience!
SDFI is a professional system that every FNE or SANE program in the Country should be using!"
Chrissy Fink, RN, CMRP, SANE
Contract Coordinator Materials Management
1102 St. Mary's Road
Junction City, KS 66441
Phone: 785-210-3329 (Central Time)
“We had a very small group which made the training so much more personal. Our SDFI trainer was fantastic!
He worked very well with us and I would recommend him to train anyone. I felt very comfortable with the SDFI Camera System and software with the training..."The books are fantastic!" I love the step by step books and will love them even more at 3:00 a.m. when I can't remember what I'm doing!!!! I know this is supposed to be about training day, but I have been working with two other staff members as well throughout this setup...they both have been wonderful in helping me get this up and running!
I would truly recommend SDFI for the customer service and support alone! "
Lori Clark RN, BSN, SANE-A/FNE
920 Church Street
North Concord, NC 28025
Phone: 704-403-2471 (Eastern Time)
“In a letter from Cabarrus County Sheriff's Office..."Lori Clark RN, BSN was the one who took the forensic photographs of the victim's injuries."
"There is no doubt that Lori's photographs and testimony in court assisted us greatly in receiving a conviction in Marsh's case. He was a violent habitual felon and received two life sentences."
"The jurors were interviewed when the trial was over and several of the jurors mentioned that they liked Lori and that her photographs and testimony impacted their decision."
Detective A.G. Samples
Cabarrus County Sheriff's Office
Concord, N.C. 28025
Barbara Cromwell RN, SANE-A, SANE-P
1000 Greg Kruschek Avenue
Nome, AK 99762
Phone: 907-443-4517 (AKDT)
“Due to the increased coordination and professionalism of our MDT (which definitely includes our SANEs good work, reports and SDFI photos) we have had a significant increase in cases being settled before trial."
"We had 2 cases where a SANE expert, who was hired by the defense, reviewed our photos and documentation and did not find fault with them."
"These 2 cases resulted in a guilty plea and resolution before trial."
"Thanks for offering such a useful (and easy to use) system for forensic photography!"
Phyllis Van Order, RN, SANE-A, SANE-P
SANE Program Coordinator
36 W. Manchester ST.
Battle Creek, MI 49037
Phone: 269-245-3903 (Eastern Time)
“THANK YOU so VERY much for your assistance & support!......I appreciate your working with our local IT staff within our hospital system. You have a great product which has been made even better by your outstanding customer support!
Love you & your products!!!!
SANE Program Director
109 Temple Blvd.
Lufkin, Texas 75901
Phone: 936-634-1999 x24 (Central Time)
“I love this camera system set-up......I don't think I would use anything else!
I actually previewed the SDFI system several years ago at a conference and came back to my health system and recommended purchasing the SDFI system for the SANE Programs on all of our campuses.
I was able to push that through and I have been using the SDFI system ever since. I used an antiquated colposcope during the early years of my career and have been much more satisfied with the SDFI systems.”
Lori Clark RN, BSN, SANE-A/FNE
920 Church Street
North Concord, NC 28025
Phone: 704-403-2471 (Eastern Time)
"As the SANE/FNE coordinator of our forensic nursing department, I have seen firsthand how valuable quality photographs must be in order for Law Enforcement (LE) to use them in their investigations. The quality of our work has been enhanced greatly by the SDFI-TeleMedicine System and their assessment tools they provide. Our program went from using a colposcope to a very basic digital camera to the SDFI system; and WOW is just one of the words that come to mind when comparing images from the different pieces of equipment.
The SDFI system is very user friendly and their staff is dedicated to ensuring that all SANE team members are properly trained in using the system. When technical issues arise, a quick phone call ensures that the issue will get fixed quickly. I have been very impressed with SDFI and have had no complaints.
We work closely with LE, prosecuting and defense attorney's. Our photographs, documentation and evidence collection process continues to impact their cases in a positive manner; adding to the judicial process to bring closure to all parties involved.
I highly recommend the SDFI TeleMedicine System and welcome correspondence from those seeking information regarding my experiences with the SDFI system and their staff."
Mary Reina MSN, RN, SANE-A, SANE-P
Forensic Services Unit (FSU) Director
1600 W Avenue J
Lancaster, CA 93534
Phone: 661-949-5572 (Pacific Time)
"As the Director of the Forensic Services Unit at Antelope Valley Hospital, I have used the SDFI-Telemedicine system since 2007. Our hospital based program operates out of the second busiest emergency department in Southern California. In 2015 our program has seen over 1,500 forensic/medical cases that we have assessed and documented. These cases, including kidnappings, strangulations, sexual assaults, interpersonal violence, child abuse/ neglect, elder abuse/neglect, law enforcement injuries, and other abuse/assault related injuries, were all photographed. The quality of our work has been enhanced by the SDFI-TeleMedicine System. The mobile ability we have with SDFI, as well as the clear photographs we take, has helped our program's response.
I love it, the quality of the photos as well as the customer support. I have also testified as to the SDFI Negative Invert Filter multiple times and one case was challenged at the California supreme court level and held up.
I know that SDFI, coupled with the tenacity and hard work of my forensic nurses, has made an impact on the lives of many alleged victims and suspects here in the Antelope Valley. We work very closely with law enforcement and the District Attorney's office and our photographs and evidence collection continue to positively contribute to the judicial process.
I would be happy to recommend the SDFI Telemedicine system and to be contacted in regards to my experience with SDFI, both the product and the company."
Amanda Peña, RN, BSN, CA-SANE
1441 N Beckley Ave
Dallas, TX 75203
Phone: 214-947-8493 (Central Time)
"As the SANE Coordinator of our new program, I had to upload photos to the SDFI Secure Work Area for the first time this week. I utilized the workbook with detailed step-by-step instructions. When the job was done, I was amazed at how easy the upload was. I actually called SDFI Tech Support to confirm I did everything correct and I did. Uploading the photos from the SDFI Camera System to the SDFI Secure Work Area was effortless. Thank You SDFI."
Jill Crum RN, BSN, SANE-A
39000 Bob Hope Dr
Rancho Mirage, CA 92262
Phone: 760-861-2612 (Pacific Time)
"We began using the SDFI system in 2007, prior to that we had a Colposcope which was very cumbersome to use. In our search to find a better way to photo document our cases, we went through many different styles of cameras (polaroid, point and shoot, etc.) and photo software programs, none of which provided us the quality, ease of use and software assistance that the SDFI system has. We are very happy with SDFI, and would recommend this camera system not only to forensic programs, but any program, where quality photos are required."
Stacey A. Mitchell, DNP, RN
Director, Forensic Program
2525 Holly Hall, Ste 245
Houston, TX 77054
Phone: 713-566-2013 (Central Time)
"The SDFI Telemedicine System allows for my team to be completely mobile. We are able to respond to any of our System's 15 facilities and perform the medical-forensic exam in any venue. The telemedicine system makes it so easy to get information to law enforcement and the attorneys on the case. The ability to encrypt any file gives me peace of mind knowing that the files are totally secure when they are sent."
SANE Program Supervisor
640 Jackson St
St Paul MN 55101
Phone: 651-254-1611 (Central Time)
We have had our SDFI Camera System since December 2011. It takes excellent photos if the SANEs follow their training. As with anything, it has a learning curve. The pictures taken with The SDFI Camera System at our main program are superior by far to the point and shoot cameras used at our satellite facilities.
SDFI staff will teach you how to use the SDFI Negative Invert Filter to be able to see injuries that are not easily viewed. It is just another way of viewing and can be helpful to augment viewing of subtle findings by providing contrast. This will be taught after you get used to your system so you can take one bite at a time and not be overwhelmed. We don’t really take photos of areas where we cannot see an injury, but I think I will start to take some and experiment a bit with this myself.
One of the best things with the SDFI system is the support from the company and the tech support. They are a company with superb integrity who will work with you to help solve problems you run across. Of course there will be problems. A couple of weeks ago our pictures could not be loaded into the network drive. However it was not an SDFI problem. Our facility had done an upgrade that messed our computer system up. Triston was able to get us up and running within minutes of my phone call because he diagnosed the problem, updated the software, reinstalled some and did it quickly . These guys are sharp! I am not a techie person so I really respect those who are.
One of the most important qualities of this system is the security of the images and their handling when you send them electronically. I like the fact that the nurse just needs to take the photos and does not have to handle the transfer to LE. I do not send genital photos to LE, so I hold those back and only give them to prosecution after the prosecutor, and hopefully defense attorney at the same time, come to my office to view the photos.
"I just have to say how much I appreciate your kind help whenever I call with a question regarding the SDFI Camera System or questions about how to manage the photos. I consider myself to be minimally competent from a technology standpoint, so it is a huge comfort knowing that I can call for help and not be belittled for my sometimes stupid questions. Your system is wonderful, but it is the ongoing tech support that makes it superb! Thanks a million!!"
812 W. Maple, Ste. D
Farmington NM 87401
Phone: 505-325-2805 (Mountain Time)
"Adding the SDFI system to our program has enhanced the quality of the photo documentation portion of our exams. The system is extremely user friendly, the SDFI technical support staff are great!!!! The staff is always willing to teach!!!"
Assistant Nurse Manager, SANE/SART
550 North Hillside
Wichita KS 67214
Phone: 316-962-9122 (Central Time)
"Just a few words about my experience with SDFI – the support is phenomenal, the training is great, and the camera system and the software system are very user-friendly! Having worked with SDFI at two different forensic nursing programs, I would definitely recommend (and have recommended!) your company to other programs. I don't think we could do our job as well without SDFI!"
UTMB Trauma Center
301 University Blvd
Galveston TX 77555-1176
Phone: 409-772-7115 (Central Time)
"The SDFI system is very easy to use. If you have trouble recalling the procedure to upload or send images, step by step books are provided for reference using snapshots, arrows, and instruction. Initially you may have to use the book however because it is so easy I soon was downloading and sending images without using the books. The images are securely stored requiring a passphrase to access them.
I really appreciate the fact that we do not have to transfer any images to a disc when they are requested because the images are sent electronically. This is not a long process. The person receiving the virtual file is the only one that can open it with a passphrase so the images remain secure.
We started using SDFI in 2008. A week later the computer was destroyed. The images that were taken were kept safe in another area however we lost the entire software program. As soon as I called SDFI, they immediately restored the computer programs. The tech support is excellent. Not being completely computer savvy, I initially had to call quite frequently and each time I received a prompt reply. My issues are the typical user error versus system errors.
When we broke our SDFI Camera System, they sent us a loaner replacement for use to use until ours was repaired."